First service advisors achieve Gold in their Mitsubishi Learning Pathway
THE first service advisors in the Mitsubishi Motors UK dealer network to reach Gold status in their Mitsubishi Learning Pathway have been rewarded for their outstanding efforts.
Dan Fulbrook, of K&R Mitsubishi, Taunton, and Tom Elliston, who works at Close Mitsubishi Corby, were personally congratulated at their respective dealerships by Chris Manning, Aftersales Training Manager for Mitsubishi Motors in the UK, and presented with limited edition 100-year centenary Mitsubishi Motors watches.
After the Gold level of service training for service advisors went live earlier this year, the duo were quick to tackle the e-learning courses that complement the practical training delivered at the Mitsubishi Motors in the UK Training Academy, which is based at the brand’s Cirencester HQ. After months of training, both attained their Gold status on the same day.
With three tiers of training to complete to reach this level, with Bronze and Silver coming first, Gold status training is currently the highest available to service advisors and is designed to provide delegates with the skills and product knowledge that will enable them to provide exceptional customer service while optimising efficiency and profitability for their dealership. Such is the in-depth nature of the training that it prepares delegates for a natural progression into a more senior, managerial role.
Chris Manning, Aftersales Training Manager, Mitsubishi Motors in the UK, said: “Dan and Tom really rose to the challenge and showed fantastic commitment in their training to reach this level and then achieve Gold status. They are fantastic ambassadors for the brand and for their dealerships, and we look forward to seeing them progress in their careers. We’re delighted to recognise their achievements and it’s something they can feel justifiably very proud of.”
Dan Fulbrook, who has over 14 years’ automotive industry experience with the last seven of those at K&R Mitsubishi, said: “I knew I was close to being one of the first to complete the Gold level training as our director had been watching it closely, but it was great to find out that Tom and I had achieved it at exactly the same time.
“I made it my goal to reach Gold level from the moment it went live and it helped that I have completed Service Advisor courses at the Academy regularly since I started at K&R to get me up to Silver level, including doing a few of the courses in my own time. I’ve been in the motor trade for a good number of years but the training always helps and now that I’ve got to this level, I’d ideally like to progress to a managerial role or look to gain a further NVQ qualification.”
On achieving Gold status, Corby Mitsubishi’s Tom Elliston, said: “I was quite surprised to hear I was one of the first two to reach Gold status and even though I was tackling the courses as soon as they became available, it took a good few months to complete the final few as they were so in-depth.”
Now in his second year at Corby Mitsubishi, Tom added: “Even though I’ve worked in customer-facing roles for a number of years, the course content can be a real eye-opener and when I’ve experienced training at Mitsubishi’s Training Academy, I’ve always come back to the dealership with ideas on how to improve. I’d definitely like to pursue management training in the future.”
Chris Manning, Aftersales Training Manager, Mitsubishi Motors in the UK, congratulates Tom Elliston (above) and Dan Fullbrook on becoming the first service advisors to achieve Gold status.